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This is the logo of Gorgias


Empowering brands to grow through AI-powered CX
San Francisco, California, US
Valid until 08/04/2025

Our Mission

Gorgiasโ€™s mission is to empower entrepreneurs and improve the customer experience. They believe that commerce is a powerful force for good that has the ability to connect communities and foster progress. Gorgias is here to promote change by enhancing the customer experience, and, in turn, contributing to better living conditions for all.

Step into Gorgias's inclusive workplace, where a culture of flexibility and family-first policies redefine the modern workplace. It exemplifies progressive diversity and inclusion practices, boasting an impressive 35% representation of women in its tech team, far surpassing the European average of 22%.
This speaks volumes about their commitment to gender equality and creating opportunities for underrepresented groups.
Gorgias' transparent career paths and equitable pay structures with a public salary calculator removing salary negotiation to bring equal pay are not just commendable; they're transformative, ensuring all employees feel valued and empowered to excel.
Their dedication to work-life balance goes beyond rhetoric, with tangible policies like blocking off calendars for family time, setting a new standard for compassionate workplaces. Anti-harassment measures and employee resource groups further underscore Gorgias' unwavering commitment to creating a safe, inclusive, and empowering environment for all. 

Our Values

๐Ÿ‘‘ Always put our customer first

๐Ÿ† Strive for excellence

๐Ÿค Be 100% honest

๐Ÿ”ฅ Take extreme ownership

๐Ÿ’ฅ Maximize your impact

Our Diversity actions

  1. Inclusive Recruitment Strategies and Diversity Training:
    • Gorgias acknowledges a gender disparity in tech, with 37% women overall but only 35% in technical roles. Efforts are focused on data-driven approaches, notably increasing women's representation in engineering team
    • Internship roles prioritize recruiting women, while are financially incentivized to recruit senior women engineers.
    • Hiring managers are encouraged to seek diverse experiences and skills rather than plug-and-play profiles.
    • Unconscious bias training is provided to staff to mitigate biases in decision-making processes and foster a more inclusive workplace culture.

  2. Career Development and Transparency:
    • A transparent career path grid ensures clarity, with promotions based on core competencies aligned with company values. Internal promotions, such as the case of a manager of customer success becoming VP of Customer Success after four years, demonstrate opportunities for growth.
    • Talent reviews actively support women's career advancement, complemented by external mentoring programs.

  3. Equal Pay and Benefits:
    • Gorgias implements transparent pay grids and public salary calculators, including non-negotiable elements, to ensure equitable compensation.
    • Stock options are offered as part of salary packages.

      Inclusive Work Environment:
    • Policies and resources promote inclusivity and address harassment concerns, allowing employees to report issues anonymously to designated executives for investigation.
    • Generous benefits support work-life balance, including flexible hours, remote work opportunities, and extensive paid time off, with specific provisions for parental leave and return-to-work programs.
    • Employee Resource Groups (ERGs) cater to various needs, including women's support, sustainability initiatives, and a dedicated parents' slack channel.
    • Mental health support, including surveys and wellness programs, further enhances employee well-being.


๐Ÿ’ฐ Competitive salary (60th and above percentile in compensation)

๐Ÿ’ผ Generous Equity Package

๐Ÿ๏ธ 5 weeks of vacation + 2 RTT (France employees)

๐Ÿผ 16-week parental leave

๐Ÿ‘ฉโ€โš•๏ธ Health coverage and retirement benefits

๐Ÿฝ๏ธ Lunch benefits

๐ŸŽง Ergonomic setup at your service + 700$ for your home workstation

๐Ÿง  Up to $2,000 of learning material and wellness support per year

๐ŸŒ  Hybrid setting (2 days a week) and 6 weeks full remote/year

๐Ÿ‘‹  Yearly company offsites 


Recruitment Process

โ˜Ž๏ธ Initial screening with a Gorgias recruiter

๐Ÿ‘ฉโ€๐Ÿ’ป Hiring manager interview

๐Ÿ“ƒ Real-life exercise (case study or coding challenge)

๐Ÿ‘ฅ Team interview (or live technical interview)

๐ŸŽฏ Leadership call (meet one of the leadership team members)

๐Ÿ‘ Reference check

๐ŸŽ‰ Offer


Relevant data

Women in the workforce37%
Women in technical roles35%
Women in managerial roles39%
Women in Engineering roles8%
Women in Data roles47%
Women in Product roles43%

Diversity Stories

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