We are looking for a new Support Engineer, you will work within a team of 50+ organized in feature and impact teams.
We are open, dynamic and have each other’s back and we collaborate a lot across transversal subjects through our Communities of Practice.
As a Support Engineer, you will be reinforcing our Tooling and Infrastructure squad, at the center of our Tech team, and build a close relationship with our Support and Customer Success Managers (CSM).
This is an opportunity to play a key role in collaboration with a variety of teams, and to have a real impact in providing solutions and answers to our customers.
Become an expert on our product and bring your expertise to help our teams !
Deep dive into our product and become a go-to person for technical issues.
Investigate and reproduce reported anomalies, working closely with our squads to ensure efficient incident resolution.
Collaborate with the Tech & Product teams to prioritize solutions, assign tickets, and contribute to the successful resolution of incidents.
Communicate effectively with our CSM teams, providing updates and insights on incident resolution.
Analyze incident trends over time to advise the Tech & Product teams on long-term improvements to our solution.
Actively participate in driving process and tool improvements to enhance overall efficiency.
ProfileYou bring a minimum of 2 years of experience in a technical support or related role.You are fluent in both French and English.You define yourself as being curious, autonomous, rigorous, and organized with strong analytical skills for anomaly identification and process improvement.Your mindset is team-oriented, and you possess excellent communication and problem-solving skills.Having some basic knowledge of scripting and/or administration languages is a plus.You are familiar with at least one ticketing tool, such as Jira, Intercom, or Zendesk.
ProcessStep 1: First discussion on your working experience and introduction of Combo with our Tech recruiterStep 2: Management Fit Interview with our Engineering Manager QuentinStep 3: Technical Interview with Julien our Support EngineerStep 4: Culture Fit lunch at the office (lunch’s on us!) and meeting with Raphaël, CTO or Alex K., HoE and some other members of the Tech & Product Team.