BlaBlaCar

Training & Knowledge Operations Intern

Customer Service

Paris, France

Internship

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.

Your Mission

We are looking for a Training & Knowledge Operations Intern to join our Knowledge Team in the Customer Support department. The Knowledge team takes care of training our in-house and outsourcing Customer Support Teams aiming to provide assistance to our community and contributes to the great experience of our users in 21 countries traveling by Carpooling and Bus. Additionally, our team is responsible for our central Knowledge Base and builds the bridge between the Customer Support team and other teams of the company. You will be reporting to Knowledge Manager, Elisa.

Your Responsibilities

Create new engaging and effective learning courses in our Learning Management System tool (Sana) to support the onboarding and continuous training of our Customer Support agents

Maintain and enhance existing training materials by implementing updates and improvements to ensure high-quality learning experiences

Contribute to the maintenance of our Knowledge Base by updating existent content and enrich it by creating clear, actionable and engaging content tailored for Customer Support agents

Collaborate with cross-functional teams to gather feedback and insights to drive continuous improvement efforts

Your Qualifications

Nice to have - Familiarity with learning management systems (LMS) and experience in creating training resources and materials

You have excellent communication skills in English- written & spoken

You are able to bring creativity and innovation to training and knowledge management resources

You are able to work independently and function as part of an international team

You are a quick-learner and adapt in a fast-paced environment

Nice to have - A prior experience using the service as a driver and/or a passenger.

*If you are applying to an internship, please note that having an internship agreement from your school or university is mandatory. We won’t be able to proceed with your application if you do not have this document.

**If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

Salary range: 1000 - 1200 euros

Hybrid working mode

One holiday per month

Local meal plan policy (Swile card)

50% transportation paid (Forfait Mobilité Durable)

Free unlimited carpooling & bus rides

Personal growth via trainings, mentorship, and internal mobility programs

Regular team building events

Mental health support through Moka.care

1 day off per year to test our product

1 day per year for social engagements with non-profits

Interested in joining the ride? Here’s what your hiring journey will look like:

a 45-min video call with our Talent Acquisition Manager, Marieta to get to know you, understand your career expectations and answer your questions.

a full remote written exercise

a 45-min video call with our Knowledge Manager, Elisa, to discuss your experience and profile.

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.

BlaBlaCar

The go-to app for shared travel.

GenderScore

Pacemaker

What we like about them

BlaBlaCar's wants to become the go-to app for shared travel. They're leveraging technology to fill every empty seat on the road, therefore avoiding 1.6 million tons of CO2 a year! At its core, BlaBlaCar has a human mission: to foster social connection while giving users the freedom to choose who they travel with. BlaBlaCar's founders have been committed to including more women in tech since day one.

With its comprehensive Women in Tech action plan—which includes a special sourcing strategy for female talents, as well as unconscious bias trainings and fostering ties with various communities—this company is truly on the right path!