Brevo (formerly Sendinblue)

Customer Experience Representative - Italian speaker

Customer

Paris, France

Full-Time

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.

We are looking for an Italian native speaker to join our team!

What will you do :

Manage and resolve daily client tickets.

Ensure that clients questions and problems are resolved properly and quickly.

Address challenging customers and problems that require escalation outside of the department.

Report, analyse and resolve system, clients and operational issues that impact

Strive to provide all customers with outstanding customer experience

Ensure timely resolution of technical issues by monitoring and following up on technical support tickets in collaboration with tech team.

Work independently to master emailing best practices, as well as our platform and the tools we offer customers.

Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.

What will contribute to your success :

Italian native (mandatory), fluency in English

Customer focused

At least a first experience in a customer experience/service role

Familiarity with email marketing is a plus

The ability to jump right into a fun and relaxed office culture

SaaS experience is a plus

What we offer !

A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context

Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus

Meal vouchers - Swile (12,5 € per day)

Excellent private health care, of which 70% is covered by the company

RTT

Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)

Work's council benefits (Leeto)

Social and green committees to take care of environmental and social matters

Several services related to prevention, health and personal and professional well-being on Welii platform

Very competitive referral program

Second parent leave: 1 month of fully paid leave

Kids leave: additional time off if your children are sick and need you

English and French classes, and over 155000 courses available on Udemy

Budget to support your workspace at home

A modern office in a central location with free fruits, drinks & lots of fun activities

Relocation package and visa sponsorship for international talents

Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike

...and more!

Meet us!

HR Video call (30 minutes)

A Case Study to do at home

An interview with your future Team Lead (45 minutes)

An interview with our VP Customer Experience (45 minutes)

Brevo (formerly Sendinblue)

The smartest and most intuitive all-in-one marketing platform for growing businesses.

GenderScore

Pacemaker

Founded in 2012, Brevo has a mission to make the most effective marketing channels accessible to all businesses. They are already supporting over 300,000 active users across 160 countries. With headquarters in Paris, they also have offices in Seattle, Berlin, Noida, Sofia and Toronto. Sendinblue is truly committed to make their company an inclusive one. They stand-out by building their DE&I strategy listening to the ones who will most benefits from it: their employees. They also scored 77 in terms of Work-Life balance in our #GenderScore. And last year only, 22% of women were promoted! With 20% of women in Tech roles, they are looking to welcome more and more women into their Tech team. You could be one of them!