Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.
Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.
As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.
Join us in our mission to deliver effortless support at every stage of growth.
๐ณ About the Billing/Growth Team
The CRM Tribe is composed of 3 teams
Billing/Growth team and Auth scope: We enable all Gorgias products and the full path from account creation, account provisioning, and agent creation to the moment customers pay for their account and eventually upgrade
DevRel and Object team: By owning the API curator role and the main APIs, the team can connect internal and external developersโ needs and build a coherent platform. Thanks to its interaction with partners, it also has all the insights needed to build a strong developer ecosystem, owning this domain end to end.
Scale-up goals: Mission-driven aspect of the team with rotating engineers involved to unlock the main bottlenecks and iterate faster on company-wide initiatives.
You will be part of the Growth team as backend engineer.
๐ The growth team is in charge of:
Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers
Develop robust and scalable flows to support user and customer journeys on the platform (e.g: Shopper buying timelines, merchant should be billed exactly once for the right amount)
Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgiasโ standards
Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgiasโ customers specificities, their business, and their needs as they grow and navigate across our prices
Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques.
What Youโll Do
Collaborate with a team of senior ICs on developing and grooming core objects and models re-used across the engineering team
Collaborate with the data team to build pipelines and flows serving business use cases such as :
Design APIs and models in collaboration with senior ICs to enable more event-driven features putting always focus on the quality of the data and the consistency of actions taken
Billing recurring on overage charges
Reactive flow (customer purchase, plan change, trigger subscriptionโฆ)
Define a monitoring strategy to prevent and fight fraud, collaborating with a security team when required
Who You Are
5+ years experience in back-end
2+ years experience in frontend before or in parallel with the back-end experience
Significant experience with event-driven systems and eventual consistency patterns
Experience with high-traffic applications and continuous development/deployment
You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas
Strongly desirable experience with Kafka and Flink
In ideal, youโve built on top of integrations with common SaaS billing, invoicing, payment processors, and accounting software like Stripe
Company Benefits and Perks
๐๏ธ 5-week vacation
๐ค Paid sick leave
๐ 6 weeks full remote/year
๐งธ Paid parental leave
๐ป MacBook Pro
๐ฅ We provide private health insurance
๐ฝ๏ธ Monthly lunch stipend of $300 gross added to your salary
๐๐ปโโ๏ธ Get up to โฌ700 (gross) to set up your workstation at home (added to your first pay-check as an onboarding bonus)
๐ Get up to โฌ1,500 of learning budget and a FitPass yearly membership. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
๐ฅฐ Every quarter, we organize an online company-wide summit to discuss where weโre going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!
Join our team for the opportunity to:
๐ฉ๐ผโ๐ปWork with smart, passionate people every day
๐ช Get extreme ownership over your work and results
๐ง Be treated like the expert you are
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.
Why join us?
๐ We're among the fastest-growing startups in the eCommerce ecosystem
๐ฆ We've built an extremely efficient go-to-market engine
๐ฅ Work with a talented team you'll learn a lot from
๐ Join a company where automation and good & clean data are core beliefs shared by all
๐ฅ Here is an interview with one of our team memberโs experiences from our most recent company retreat to Cancun!ย
More cool things to know about Gorgias... ๐
Raised our Series C for $30M in 2022: TechCrunch Article โฌ ๏ธ
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com