Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
💳 About the Billing/Growth Team
The CRM Tribe is composed of 3 teams
Billing/Growth team and Auth scope: We enable all Gorgias products and the full path from account creation, account provisioning, and agent creation to the moment customers pay for their account and eventually upgrade
DevRel and Object team: By owning the API curator role and the main APIs, the team can connect internal and external developers’ needs and build a coherent platform. Thanks to its interaction with partners, it also has all the insights needed to build a strong developer ecosystem, owning this domain end to end.
Scale-up goals: Mission-driven aspect of the team with rotating engineers involved to unlock the main bottlenecks and iterate faster on company-wide initiatives.
You will be part of the Growth team as backend engineer.
🚀 The growth team is in charge of:
Design, implement, and scale event-driven solutions for the company's main models allowing usage-based pricing, reactive event notifications, and triggers
Develop robust and scalable flows to support user and customer journeys on the platform (e.g: Shopper buying timelines, merchant should be billed exactly once for the right amount)
Put in place monitors, metrics, and end-to-end tests to guarantee API and flow SLOs are up to Gorgias’ standards
Improve and enhance the customer journey from landing on the signup page, until renewing their contract every year, taking into account Gorgias’ customers specificities, their business, and their needs as they grow and navigate across our prices
Always anticipate, detect, and block fraud at all levels, whether it is by blocking account creation, plan selection, or access to specific features. This team acts as a watchdog against always-evolving patterns and new fraud techniques.
What You’ll Do
Build and maintain data streaming pipelines and flows serving business use cases such as :
Deduplicate billing events according to custom, time window based, stream processing logic.
Usage-based billing for all products accros Gorgias.
Reactive flow (customer purchase, plan change, trigger subscription…)
Auto-upgrade and auto-downgrade of plans based on usage
Lead and mentor other senior ICs on data streaming applications.
Design APIs and models in collaboration with senior ICs to enable more event-driven features putting always focus on the quality of the data and the consistency of actions taken
Define a monitoring strategy to prevent and fight fraud, collaborating with a security team when required
Who You Are
5+ years experience in data streaming applications, preferably with Apache Flink. Experience with other technologies such as Apache Spark, Apache Samza or Twister2 is also accepted.
You have at least one year of experience with Apache Flink and Kafka.
You are comfortable working with Java, Python and SQL.
Significant experience with event-driven systems and eventual consistency patterns
Experience with high-traffic applications and continuous development/deployment
You care about working on applications that are putting the customer's needs first and you thrive in a fast-paced and distributed environment. You are comfortable with working with a product team, providing feedback and suggesting new ideas
In ideal, you’ve built on top of integrations with common SaaS billing, invoicing, payment processors, and accounting software like Stripe
Perks & Benefits
🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use Alan)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
More cool things to know about Gorgias... 😁
Raised our Series C-2 for $29M in May 2024
We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
Hear directly from customers why they love Gorgias
Discover the Gorgias Platform
Learn about our Compensation Policy
Diversity, Equity, and Inclusion at Gorgias
At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.
We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!
Gorgias
What we like about them
Step into Gorgias's inclusive workplace, where a culture of flexibility and family-first policies redefine the modern workplace. It exemplifies progressive diversity and inclusion practices, boasting an impressive 35% representation of women in its tech team, far surpassing the European average of 22%.
This speaks volumes about their commitment to gender equality and creating opportunities for underrepresented groups.
Gorgias' transparent career paths and equitable pay structures with a public salary calculator removing salary negotiation to bring equal pay are not just commendable; they're transformative, ensuring all employees feel valued and empowered to excel.
Their dedication to work-life balance goes beyond rhetoric, with tangible policies like blocking off calendars for family time, setting a new standard for compassionate workplaces. Anti-harassment measures and employee resource groups further underscore Gorgias' unwavering commitment to creating a safe, inclusive, and empowering environment for all.
