Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media.
Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns.
As a leader in the CX space, Gorgias is committed to transforming customer experiences while fostering a sustainable and equitable workplace as a certified B Corporation.
Join us in our mission to deliver effortless support at every stage of growth.
About the Gorgias Convert Engineering Team
Convert team's primary goal is unlocking new ways for brands to generate more sales in collaboration with customer service teams without sacrificing the quality of customer experience.
By building new revenue-oriented products (and also adapting existing ones e.g. Chat) Gorgias should influence and generate new sales for the merchants.
What you'll do
Work on improving existing or developing new product features in the Convert Squad space, as per the project specifications provided by the Product Manager
Collaborate with other engineers, sometimes from other teams, in order to take the right technical decisions. You will insist on high standards and will instrument code with logging and unit tests, and configure monitors and alarms for the important production functionalities.
All team members will do one-week pager-duty and support rotations. While on support/pager-duty, you are responsible for intervening in any service incident or customer support issue that is related to our ownership area
You will help clarify the scope of work on a quarterly basis. You will analyze new product requirements and help clarify. You will provide technical consultation and brainstorm alternative ideas. You will break down project requirements into actual tasks and estimate effort
On a quarterly basis, you will provide and receive feedback to and from your teammates, in order to contribute to team and company growth.
The position is available across our European hubs, including Paris (France), Lisbon (Portugal), Bucharest (Romania), and Belgrade (Serbia). Our work arrangement is hybrid, with a requirement of two days per week in the office.
Who you are
6+ years of experience working with Python
2-3 years of experience with React.js
Experience with Node.js is a plus
Deep understanding of TypeScript
Combined experience developing production-grade backend web applications and doing front-end development
You care about working on applications that are putting the customer’s needs first
You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work
You are comfortable communicating with other technical teams and management to collect requirements, describe software product features, demo work in progress and provide project updates
You are passionate about learning and want to help us learn too
You are a natural leader and enjoy taking initiative.
You thrive in a fast-paced environment
Nice to have
Experience with WebSocket APIs
Experience with event-streaming platforms, e.g., Kafka, Pub/Sub
Previous SaaS experience
Previous startup experience
Perks and Benefits
🏖️ 5-week vacation + 2 weeks of RTT
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 Latest MacBook Pro
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use Alan)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people & the video of the September 2023 P&E team retreat in Romania)
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
Engineering Team Culture
Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.
You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
Click Here to hear an in-depth interview with one of our Engineering Managers at Gorgias.
Why join us?
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!
More cool things to know about Gorgias... 😁
Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform
Learn about our Compensation Policy
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.
Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com
